|
If you have any questions relating to your order, shipping
or payment methods, product returns, privacy and other issues, this is where you
will find the answers.
Payment Options
You may place your order on-line securely. We accept the
following major credit cards order on-line or off-line: Visa, MasterCard,
American Express and Discover. You may also order by check or money order.
Order by phone
Please call 410-734-6443 from
9 AM to 5 PM Eastern Standard Time Tuesday through Friday.
Order by money order or check
Please make money order or check payable and mail to:
Harford Locksmith
913 Bynum Hills Road
Bel Air, Maryland 21015
We will ship your order immediately after your money order or check has been
cleared.
Contact Us
Harford Locksmith provides quality customer
service assistance. Our team of friendly, knowledgeable representatives are
available to assist you in a variety of ways, five days a week! You can contact
us:
Via Email
(Emails received will be answered within 24-48 hours).
You can fill out the form below .
Customer
Service Form
By Telephone
410-734-6433 Tues-Fri. between 9:00am-5:00pm EDT
Payment Information
Harford Locksmith accepts the following credit
cards for order payment:
Visa
MasterCard
American Express
Discover
Money Orders, *Personal and *Business Checks
*All checks will take 5 to 7 bank days to clear before we ship the order
Shipping & Handling
Free Shipping Offer on items ship to Continental U.S.A.
Only, except for Ferco and Screen Tracks systems. We will email you
the cost to ship after you place your order.
All International Orders we will email you the shipping cost after you place
your order.
We ship World Wide
All orders are shipped via USPS ,UPS, DHL or FedEx
All orders that are shipped via UPS will have tracking information send via
email on invoice.
All in-stock items are shipped within 7-10 days M-F excluding holidays and
weekends . If an item is currently out of stock, you will be notified by phone
and or email.
We use protective packaging for safe arrival: Your products are packed so that
they arrive in great shape and ready for use.
Sales Tax
We reserve the right to add any applicable federal, state or provincial taxes to
your total as required by law. Applicable sales taxes are calculated according
to the "Ship To" address.
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package
reaches your country. Additional charges for customs clearance must be borne by
you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your
local customs office for further information. Additionally, when ordering from
Harford Locksmith. Com you are considered the importer of record and must comply
with all laws and regulations of the country in which you are receiving the
goods.
Harford Locksmith. Com Online Store is dedicated to ensuring a safe and
easy online commerce environment. This site is protected by a Secure Socket
Layer (SSL) which offers the highest level of encryption security possible for
your order. SSL is a 128-bit encryption technology which scrambles your credit
card number and personal information, making it unreadable to anyone but Harford
Locksmith.Com SSL is compatible with Netscape Navigator Version 2.0 and
above, Microsoft Explorer 3.0 and above, and AOL Version 3.0 and above.
Privacy
Your information is kept in confidence and never shared, rented or sold.
Representations / Liability Disclaimer
Harford Locksmith makes no
representations, warranties, or guarantees, express or implied, other than the
express representations contained on this site. Liability of Harford Locksmith
shall be limited to the amount paid by the client for the product provided
and Harford Locksmith’s obligation hereunder shall not include any liability for
special, direct, indirect, or consequential damages. Buyer agrees to indemnify
and hold harmless Harford Locksmith for any and all claims arising from the use
or misuse the purchased product.
Harford Locksmith's liability under all guarantees, expresses or implies, shall
be limited to replacement of defective goods only .
Locks and system
installations should be completed by a qualified installer only. Harford
Locksmith assumes no liability if product is installed incorrectly or can not be
installed by the buyer.
Although the information and recommendations at
this internet site are presented in good faith and believed to be correct,
Harford Locksmith makes no representations or warranties as to the completeness
or accuracy of the information.
Information is supplied upon the condition that the
persons receiving same will make their own determination as to its suitability
for their purposes prior to use. In no event will Harford Locksmith be
responsible for damages of any nature whatsoever resulting from the use of or
reliance upon information from this site or the products to which the
information refers.
Harford Locksmith does not warrant the accuracy or
timeliness of the materials on this site and has no liability for any errors or
omissions in the materials.
THIS SITE IS PROVIDED ON AN "AS IS" BASIS. NO
REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH
RESPECT TO INFORMATION OR THE PRODUCTS TO WHICH INFORMATION REFERS.
Product Returns
Within 30 days of
receipt of order, if for some unfortunate
reason you receive a defective unit, please contact us via our
Customer Service Form
below with
Request for Return as your comment (mandatory), and a brief description of the
problem. After we receive your email we will review your request. After that we
will issue you a RGA number. We will not accept any
returns without an RGA number.
If the product is deemed defective; a customer support representative
will provide you with the appropriate instructions in order for you to return
the product.
Non-defective un-used products may be returned within 30 days of purchase
with our authorization. A 30% restocking fee (less shipping and handling costs)
will be applied to un-used non-defective returns. After receiving the return we
will judge if the item was used or damaged. If the item was used or damaged by
the user we will not replace or made any credits on your return.
Note: Shipping costs for returned merchandise are the customers’ responsibility.
Credits and refunds to customer credit cards will only be applied upon receipt
of returned products.
Products returned that have been
installed, missing or damaged packaging, open screw hardware packages, and/or
missing parts, will be accessed a restocking fee that will vary from 30% up to
the full purchase price. If your return arrives with internal damage you
will be notified and you will have the option to file a claim with our shipping
agent or instruct Harford Locksmith to return it to you.
Product Guarantee
Harford Locksmith's liability under all guarantees, expresses or implies, shall
be limited to replacement of defective goods only.
Lock and system installations should be completed by a qualified installer only.
Harford Locksmith assumes no liability if product is installed incorrectly.
How to Shop?
You can shop at Harford Locksmith via the Internet 24 hours a day, 7 days a
week! Our Customer Service hours are from 9:00am to 5:00pm EST, Tuesday -
Friday. You can reach a customer service representative during those hours by
calling 1-410-836-2655 or contacting us via our
Customer Service Form
Easy to navigate web site
and simple interface: Our store is designed in order to facilitate an easy and
relaxed shopping experience. Our pages are not overloaded with large graphics
nor do we encumber you with tedious information. Our web site is clean, simple
and easy to browse through.
Our Shopping
Cart
Every person has their own shopping cart. Your shopping cart is used to hold
products that you are interested in. It does not obligate you in any manner to
purchase the products in your cart.
Our shopping cart system allows you to add products, remove products, and change
the quantity amount of a given product.
* If you do not add any product (s) to your cart, your cart will be empty.
Adding items to your Cart
You can add an item to your shopping cart by entering the desired quantity
and clicking
on the Order Now button next to the
product. When you add an item to your cart your shopping cart will be updated
instantly*. You can add as many items as you wish.
You can also add more of an item when viewing your shopping cart by simply
changing the amount in the quantity box and then clicking the Update button.
* Adding Product (s) to your cart does not obligate you in any manner to
purchase the product (s) in your cart. Your order is not finalized until you go
through the checkout process and submit your order in our secure payment area.
Viewing your Cart
You can see what's in your shopping cart at anytime. Simply go to our
products page and click on the View Cart button. Your items are not processed
until you checkout.
Removing items from your Cart
To remove an item from your shopping cart you will need to
access your shopping cart. You can do this by clicking on the view cart button
Next, simply enter the quantity "0" beside your item and click on the update
button to remove the item.
Checkout
As soon as you click on the checkout button, you will begin
the checkout process. We'll walk you through the steps necessary to complete
your order, and give you the opportunity to change your shipping options and/or
item quantities. Please note that your order will not be finalized until you
click on the "Submit Order" button that will appear at the very end of the
purchase process.
Upon submitting your order, an order receipt and confirmation number will be
sent to you to the email address you specified during your checkout process.
Important: Please ensure that you do not click on the "Submit Order" more than
once. Your credit card will not be charged until your order is shipped.
Icon Pricing Errors
On occasion there may be a price error between the viewed price icon and the
check out price. Please email us if this occurs and we will correct the error.
Harford Locksmith will not be responsible for the pricing errors. We will email
you if there is a error with the pricing and you will have the option to
cancel your order or to proceed with your order and we will add the difference
to your price whether the price is higher or lower.
Thank you for shopping at Harford
Locksmith
Customer Service Form
|
